Return & Refund Policy – FABRIZER
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At FABRIZER, customer satisfaction is our priority. If you’re not completely happy with your purchase, we offer a hassle-free return and refund policy to ensure a smooth shopping experience. Please read the following guidelines carefully.
1. Eligibility for Returns
You can return a product if:
✔️ It is unused, unwashed, and in original condition.
✔️ The product is returned within 7 days of delivery.
✔️ The original tags, labels, and packaging are intact.
✔️ The item is not part of the non-returnable category (see below).
2. Non-Returnable Items
Certain items cannot be returned due to hygiene and safety reasons, including:
🚫 Innerwear & lingerie
🚫 Accessories (caps, socks, jewelry, etc.)
🚫 Customized or personalized products
🚫 Clearance sale or discounted items (unless defective)
3. How to Initiate a Return?
Follow these simple steps:
1️⃣ Contact Us: Email fabrizersales@gmail.com or WhatsApp us within 7 days of delivery.
2️⃣ Provide Details: Share your order number, product details, and reason for return.
3️⃣ Pick-Up or Self-Ship: We will arrange a pickup for eligible locations. If pickup is unavailable, you can ship the product to our return address.
4️⃣ Quality Check: Once we receive the item, it will undergo a quality check.
5️⃣ Refund or Exchange: If approved, your refund or exchange will be processed.
4. Refund Process
✅ Refund Method: Based on your original payment mode:
- Prepaid Orders: Refunds are credited to your original payment method within 5-7 business days.
- COD Orders: You will receive a refund via bank transfer or store credit.
✅ Deductions: Shipping charges (if any) are non-refundable.
✅ Refund Timeframe: Once your return is approved, expect the refund within 7-10 business days.
5. Exchange Policy
🔄 You can exchange a product for a different size or color (subject to availability).
🔄 Exchanges follow the same return eligibility rules.
🔄 If the desired product is unavailable, we will offer a refund or store credit.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item:
🚀 Contact us within 48 hours of delivery.
🚀 Share clear photos/videos of the defect.
🚀 We will replace the product or issue a refund at no extra cost.
7. Cancellation Policy
🛑 Orders can be canceled before shipping by visiting “My Orders” or contacting customer support.
🛑 If the order is already shipped, you can refuse delivery, and a refund will be processed after the item is returned.
8. Contact Us
For any return or refund queries, reach us at:
📩 Email: fabrizersales@gmail.com
📞 Phone: +91-226964-5906
We are here to assist you with a hassle-free shopping experience! 😊
